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1. Dissatisfaction with the Product
If you are dissatisfied with the product, you can request a return or exchange within 7 (seven) calendar days from the date you receive the item.
The first step for returns or exchanges is to access our returns and exchanges center:
For returns/exchanges, the product must be unused, in its original packaging, and with all the tags intact.
2. Conditions for Exchange or Return
To ensure the product is accepted for return, it must meet the following conditions:
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Be unused.
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Be in original packaging with all the manufacturer's tags.
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Be returned within 7 calendar days after receiving the item.
3. How to Make an Exchange
If you would like to exchange the product for another, exchanges are available as long as the product meets the conditions mentioned. The exchange process will be conducted according to the availability of the selected product.
Steps to make an exchange:
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Access the returns and exchanges center.
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Choose the replacement product (if available).
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Send the product back to our center and await confirmation of the exchange.
4. Refund Policy
Once the product is returned, we will process the refund of the purchase value, according to the original payment method.
Refund processing time:
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The refund will be processed within 7 business days after we receive the returned item.
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The amount will be refunded to the original payment method, such as credit card or PayPal.
5. Damaged or Defective Products
If the product arrives damaged or defective, the return will be accepted with no additional cost to the customer. The product will be analyzed to confirm the defect, and if necessary, a refund or exchange will be processed according to the situation.
How to proceed:
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Contact us within 7 days after receiving the item, informing us of the defect.
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The return will be done at no additional cost to you.
6. Non-Returnable Products
Some products are non-returnable, including:
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Customized or made-to-order products.
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Clearance or sale items (except for damaged or defective products).
7. Contact Information
If you have questions about our return and refund policy or need assistance, our customer support team is here to help:
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Email: service@hiardi.com
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Phone: +1 (800) 143-1765
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Business Hours: Monday to Friday, 9:00 AM to 6:00 PM EST